• 

  Genesys Acquires Informiam

  http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Genesys-Acquires-Informiam-46930.aspx

  The move expands the telecommunications vendor's line of reporting and analytic software.

• 

  For CRM, ERP, and SCM, SAP Leads the Way

  http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/For-CRM-ERP-and-SCM-SAP-Leads-the-Way-47784.aspx

  The on-demand delivery model, focus on the midmarket, and continued consolidation are some of the common threads in these markets today.

• 

  Category:Trump International Hotel and Tower (New York City) – Wikimedia Commons

  https://commons.wikimedia.org/wiki/Category:Trump_International_Hotel_and_Tower_(New_York_City)?uselang=de

  Keine Beschreibung vorhanden.

• 

  Gamification Comes to the Contact Center

  http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=93677

  Game techniques keep agents happy, engaged, and better equipped to handle interactions.

• 

  Market Leaders: Open-Source CRM

  http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/Market-Leaders-Open-Source-CRM-69270.aspx

  Keine Beschreibung vorhanden.

• 

  Genesys CEO Leaves for Nuance Post

  http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/Genesys-CEO-Leaves-for-Nuance-Post-42882.aspx

  Wes Hayden becomes president of Nuance Communications' new Enterprise Division, part of Nuance's shift from point technologies to integrated enterprise solutions.

• 

  KOL Management in Pharma and Life Sciences

  http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/KOL-Management-in-Pharma-and-Life-Sciences--41973.aspx

  The next wave of CRM applications.

• 

  The 5 Phases of Social Experience

  http://www.destinationcrm.com/Articles/Columns-Departments/The-Tipping-Point/The-5-Phases-of-Social-Experience-54733.aspx

  The social Web is about to evolve - again. Are you ready to evolve, too?

• 

  It's Not Your Relationship to Manage

  http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/Its-Not-Your-Relationship-to-Manage-66870.aspx

  Just as you finally come to grips with CRM, the customers themselves have turned the tables-and now they're managing you.

• 

  Proactive: Take the Initiative

  http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/Proactive-Take-the-Initiative-70828.aspx

  Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.

---

---