http://www.egms.de/static/de/journals/gms/2015-13/000209.shtml

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Effy Vayena (@EffyVayena) | Twitter

https://twitter.com/effyvayena?lang=de

Die neuesten Tweets von Effy Vayena (@EffyVayena). Professor of #Bioethics @eth_en #Health #Ethics & #Policy Lab/ 🇨🇭/@BKCHarvard Faculty associate/ Visiting faculty @HMSbioethics. Zurich

CRM Gets Serious

http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/CRM-Gets-Serious-46971.aspx

With customer loyalty an ever-more-fleeting commodity, businesses must deliver consistent -- and consistently high-quality -- service. In the five stages that define CRM maturity, is your company among the leaders? Not knowing means you're not there yet.